If at any time we fail to satisfy any routine maintenance request within 48 hours (2 working days), we will credit you one day's rent for each day the problem remains unsolved.
Residents must notify management if the work is not completed satisfactorily. Should this result in a second written maintenance request, the rent credit will begin on the date of the second written request.
We strive to complete all routine service requests within 48 hours. Unfortunately, some non-routine requests may take more than 48 hours due to the need for sub-contractor or supplier involvement. Non-routine requests are not eligible for any rent credit.
Examples of routine requests include the following:
- kitchen appliance repairs
- heating and air conditioning
- system repairs
- electrical repairs water heater repairs
- plumbing repairs
- door lock repairs
Examples of non-routine requests include, but are not limited to, the following:
- roofing/sheathing repairs
- paint repairs
- insulation repairs
- wall covering repairs
- repairs requiring non-stock parts/supplies floor covering repairs
- cable TV repairs
- siding repairs
- utility repairs
- foundation or structural repairs
Our Satisfaction Guarantee covers all routine requests called in Monday through Friday. Calls after 2 p.m. on Friday or weekend calls will be
considered to have been placed the following Monday at 8 a.m. Calls received Monday through Thursday after 2 p.m. will be considered to have been placed the following morning at 8 a.m.
To fill out a maintenance request form see the box just outside
the management office on B1 or
click
here to fill-out an on-line service request form.
DISCLAIMERPlease note that if you do not receive an automated response within one hour of making your electronic maintenance request it means that we have not received your submission. If this occurs please contact the Resident Services Manager, at 416.481.5646. The Maintenance Guarantee timeframe will commence once Judy has been contacted.
